Terms and Conditions – doce.in
By accessing and using doce.in, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all visitors, users, and customers of our website.
We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of our website signifies your acceptance of the updated terms.
1. General Information
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Please read all product descriptions, details, and policies carefully before placing an order.
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doce.in operates as an online shopping platform powered by Shopify and uses Delhivery and its courier partners for delivery services.
2. Role of doce.in
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doce.in acts as a facilitator providing products directly to customers through our website.
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We are not responsible for any indirect losses, damages, or additional charges arising from delivery delays, courier issues, or service interruptions beyond our control.
3. Product Information
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All products listed are described as accurately as possible.
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However, actual colors, fabrics, textures, or minor details may vary slightly due to screen resolution or photography.
4. Pricing and Availability
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Prices and product availability are subject to change without prior notice.
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We reserve the right to cancel any order in case of incorrect pricing or stock unavailability. In such cases, you will be notified, and a full refund (if payment is already made) will be issued.
5. Orders and Cancellations
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Once an order is placed on doce.in, cancellation requests will not be accepted after processing has begun.
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We reserve the right to refuse or cancel any order if we suspect fraudulent activity or incorrect details.
6. Shipping and Delivery
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All deliveries are handled through Delhivery and its courier partners.
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Estimated delivery time is 2–7 business days across India (subject to location and courier availability).
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We are not liable for delays caused by courier companies, incorrect addresses, or factors beyond our control (strikes, natural disasters, etc.).
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Customers are responsible for providing accurate and complete delivery details. Additional costs due to incorrect addresses or repeated delivery attempts may be charged to the customer.
7. Payment Terms
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Payments are processed securely via Shopify’s payment gateways.
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doce.in is not responsible for credit card, UPI, or payment fraud. The responsibility of using a legitimate payment method lies solely with the user.
8. Returns & Refunds
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Returns: Returns are accepted within 2 days of receiving the product, provided the product is unused and in its original condition with all packaging intact. Please refer to our Return & Refund Policy for more details.
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Refunds: Refunds will be processed as per our Return & Refund Policy. Returns made outside the 2-day window will not be eligible for a refund.
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Exchanges: Exchanges are allowed within 7 days from the date of delivery. To be eligible for exchange, the product must be in its original condition and packaging.
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doce.in will not entertain complaints made after 7 days of order delivery unless covered under the return or exchange policy.
9. Limitation of Liability
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doce.in shall not be liable for any loss of profits, data, or damages arising from delays, service interruptions, courier issues, or events beyond our control.
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Our liability is strictly limited to the order value of the product(s) purchased.
10. Age Requirement
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By using doce.in, you certify that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
11. Intellectual Property
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All content on doce.in, including text, images, logos, and product descriptions, is owned or licensed by us and may not be reproduced without prior written consent.
13. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us: doce.help.in@gmail.com