Shipping Policy – doce.in
At doce.in, we aim to deliver your orders quickly, safely, and hassle-free.
Delivery Timeline
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We deliver all over India.
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Standard delivery time: 2 to 7 business days.
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In many cases, your order may arrive earlier depending on your location and courier availability.
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Orders are processed and shipped within 24 hours of confirmation (excluding Sundays and public holidays).
Shipping Partner
We use trusted third-party logistics partners (Delhivery and its courier network) to ensure timely and secure delivery.
Shipping Charges
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Free shipping on all prepaid orders across India.
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For COD orders, a nominal fee may apply (displayed at checkout).
Order Tracking
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Once your order is shipped, you will receive an email/SMS with tracking details.
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You can track your shipment anytime until it is delivered.
Address Accuracy
Please ensure your shipping address, pin code, and contact details are correct at the time of placing the order.
We are not responsible for delays or non-delivery due to incorrect/incomplete addresses.
Delivery Attempts
Our courier partners will make multiple attempts to deliver your package. If the delivery fails due to unavailability, incorrect address, or refusal, the order may be returned to us. Reshipping charges may apply in such cases.
Delays
While we strive to deliver within the promised time, delays may occur due to:
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Unforeseen courier or transportation issues
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Local restrictions, strikes, or weather conditions
We will keep you informed in case of significant delays.
Damages or Issues
If your order arrives damaged, defective, or incorrect, please contact us at doce.help.in@gmail.com within 48 hours of delivery. We will assist you promptly.
Public Holidays
No shipments are dispatched on Sundays or national/public holidays as our logistics partners do not operate on those days.
Contact Us
For any shipping-related queries, reach us at: doce.help.in@gmail.com